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Many people today assume that computers will eventually do most things by themselves and that we should put “humans in the loop” in situations where people are still needed. But it’s probably more useful to realize that most things now are done by groups of people, and we should put computers into these groups in situations where that is helpful. In other words, we should move away from thinking about putting humans in the loop to putting computers in the group.
~ Thomas W. Malone via MIT Sloan Management Review

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With email, mobile applications, the web in general, and sites such as Facebook, Google, Wikipedia, Netflix, YouTube, and Twitter, we’ve created the most massively connected groups the world has ever known. In all these cases, computers are not doing much “intelligent” processing; they are primarily transferring information created by humans to other humans.
~ Thomas W. Malone via MIT Sloan Management Review

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