Organizational cultures are created by leaders, and one of the decisive functions of leadership may well be the creation, the management, and – if and when that may become necessary – the destruction of culture.
~ Edgar H. Schein

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We must become better at asking and do less telling in a culture that overvalues telling. It has always bothered me how even ordinary conversations tend to be defined by what we tell rather than by what we ask. Questions are taken for granted rather than given a starring role in the human drama.
~ Edgar H. Schein

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